Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for Rennsport-Support using the options provided.
Report a bug
Tell us the problems you're experiencing.
Required fields are marked with an asterisk*
{"xsrfToken":"3c56bf864a75c6650aca1df0ea3aae516861b22f_lout","branding":{"id":"3","key":"sup","name":"Rennsport Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de3c0b","headerLinkHoverBGColor":"#de3c0b","headerBadgeColor":"#de3c0b"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Rennsport Support","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Rennsport Support","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2ec66f6f-906c-4658-aa69-6941b736a1aa/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOWYwMWFjMS03Y2FjLTQzZTEtYmI2Ni1jMDhhY2NlMTg1YmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJlYzY2ZjZmLTkwNmMtNDY1OC1hYTY5LTY5NDFiNzM2YTFhYSI6WyJyZWFkIl19LCJleHAiOjE3NjgyODM2MzgsIm5iZiI6MTc2ODI4MzAzOH0.2HR-QvqIgA66_eu4DtPeSCk7KUTVMzi0v8OUQqKpXQo&client=f9f01ac1-7cac-43e1-bb66-c08acce185bf&height=300&mode=fit","bannerMediaApiFileId":"2ec66f6f-906c-4658-aa69-6941b736a1aa","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sup","projectId":10008,"serviceDeskId":3,"name":"Rennsport Support","description":"<p>Welcome! You can raise a request for Rennsport-Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"26","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Here you can provide feedback and suggest features that would improve the Rennsport experience.<br> If you have multiple points for us, please provide individual tickets for each point you'd like to provide feedback on.</p>","icon":10535,"iconUrl":"https://rennsport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[4],"key":""},{"id":"23","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://rennsport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"25","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://rennsport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[4],"key":""},{"id":"21","name":"Store & Purchasing ","descriptionHtml":"<p>Please fill out the form below with the required information if you're having issues with purchasing in our store. <br> We're sorry to hear you ran into issues. Our support team will get back to you within 48 hours.</p>","callToAction":"Store & Purchasing ","introHtml":"<p>Choose this if you're having issues with purchasing.</p>","icon":10536,"iconUrl":"https://rennsport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"20","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://rennsport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://rennsport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"97","name":"Live-Story","descriptionHtml":"","callToAction":"Live-Story","introHtml":"<p>Issue type to group community sentiment.</p>","icon":10489,"iconUrl":"https://rennsport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[25,26,20,21,23]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOWYwMWFjMS03Y2FjLTQzZTEtYmI2Ni1jMDhhY2NlMTg1YmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyODQyMzgsIm5iZiI6MTc2ODI4MzAzOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.hQVjyce4NxCD9FoSf7BEDqEIEPHKPCGGfU1-YjSM9ys","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"f9f01ac1-7cac-43e1-bb66-c08acce185bf","tokenDurationInMins":20}},"reqCreate":{"id":25,"projectId":10008,"issueType":{"id":"10025","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://rennsport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10129","label":"Animation","selected":false,"children":[]},{"value":"10238","label":"Aston Martin Vantage","selected":false,"children":[]},{"value":"10108","label":"Audi R8 LMS GT3 EVO II","selected":false,"children":[]},{"value":"10166","label":"Audi RS3 LMS 2022","selected":false,"children":[]},{"value":"10106","label":"Audio","selected":false,"children":[]},{"value":"10245","label":"BMW M2 CS Racing","selected":false,"children":[]},{"value":"10109","label":"BMW M4 GT3","selected":false,"children":[]},{"value":"10244","label":"Battle Pass","selected":false,"children":[]},{"value":"11161","label":"Championships","selected":false,"children":[]},{"value":"10239","label":"Crest","selected":false,"children":[]},{"value":"11166","label":"Crossplay","selected":false,"children":[]},{"value":"10162","label":"Daytona","selected":false,"children":[]},{"value":"10115","label":"Force Feedback","selected":false,"children":[]},{"value":"11164","label":"Ford Mustang GT3","selected":false,"children":[]},{"value":"11162","label":"Founder's Track","selected":false,"children":[]},{"value":"10113","label":"Garage","selected":false,"children":[]},{"value":"10184","label":"Goodwood","selected":false,"children":[]},{"value":"10130","label":"Graphical","selected":false,"children":[]},{"value":"10176","label":"Handling","selected":false,"children":[]},{"value":"10233","label":"Hardware Issue","selected":false,"children":[]},{"value":"10119","label":"Hockenheimring","selected":false,"children":[]},{"value":"10167","label":"Hyundai Elantra N TCR","selected":false,"children":[]},{"value":"11163","label":"McLaren 720s EVO GT3","selected":false,"children":[]},{"value":"10107","label":"Mercedes-AMG GT3 2020","selected":false,"children":[]},{"value":"10124","label":"Mobile App","selected":false,"children":[]},{"value":"10117","label":"Monza","selected":false,"children":[]},{"value":"10122","label":"Multiplayer","selected":false,"children":[]},{"value":"10222","label":"Nordschleife","selected":false,"children":[]},{"value":"10120","label":"Nürburgring GP","selected":false,"children":[]},{"value":"10123","label":"Other","selected":false,"children":[]},{"value":"10099","label":"Performance","selected":false,"children":[]},{"value":"10165","label":"Porsche 911 GT3 Cup","selected":false,"children":[]},{"value":"10110","label":"Porsche 911 GT3R (992)","selected":false,"children":[]},{"value":"10223","label":"Porsche GT3 R rennsport","selected":false,"children":[]},{"value":"10185","label":"Porsche Mission R","selected":false,"children":[]},{"value":"10164","label":"Praga R1","selected":false,"children":[]},{"value":"11165","label":"Quickplay","selected":false,"children":[]},{"value":"10224","label":"Rank System","selected":false,"children":[]},{"value":"10111","label":"Rennsport Rating","selected":false,"children":[]},{"value":"10114","label":"Replays","selected":false,"children":[]},{"value":"10163","label":"Road Atlanta","selected":false,"children":[]},{"value":"10112","label":"Safety Rating","selected":false,"children":[]},{"value":"10116","label":"Settings","selected":false,"children":[]},{"value":"10104","label":"Singleplayer","selected":false,"children":[]},{"value":"10118","label":"Spa","selected":false,"children":[]},{"value":"10183","label":"Time Trial","selected":false,"children":[]},{"value":"10175","label":"Tires","selected":false,"children":[]},{"value":"10105","label":"UI","selected":false,"children":[]},{"value":"10126","label":"UnrealEngine","selected":false,"children":[]},{"value":"10221","label":"VR","selected":false,"children":[]},{"value":"10128","label":"Wheel Base","selected":false,"children":[]}]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10066","fieldConfigId":"10174","label":"Wheelbase","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10049","label":"Asetek Forte","selected":false,"children":[]},{"value":"10050","label":"Asetek Invicta","selected":false,"children":[]},{"value":"10051","label":"Asetek La Prima","selected":false,"children":[]},{"value":"10052","label":"Fanatec CSL DD 5Nm","selected":false,"children":[]},{"value":"10053","label":"Fanatec CSL DD 8Nm","selected":false,"children":[]},{"value":"10054","label":"Fanatec Clubsport DD","selected":false,"children":[]},{"value":"10055","label":"Fanatec Clubspotz DD+","selected":false,"children":[]},{"value":"10056","label":"Fanatec Podium DD1","selected":false,"children":[]},{"value":"10057","label":"Fanatec Podium DD2","selected":false,"children":[]},{"value":"10058","label":"MOZA R5","selected":false,"children":[]},{"value":"10059","label":"MOZA R9 V2","selected":false,"children":[]},{"value":"10060","label":"MOZA R12","selected":false,"children":[]},{"value":"10061","label":"MOZA R16","selected":false,"children":[]},{"value":"10062","label":"MOZA R21","selected":false,"children":[]},{"value":"10063","label":"Simagic Alpha","selected":false,"children":[]},{"value":"10064","label":"Simagic Alpha Mini","selected":false,"children":[]},{"value":"10065","label":"Simagic Alpha U","selected":false,"children":[]},{"value":"10066","label":"Simucube 2 Pro","selected":false,"children":[]},{"value":"10067","label":"Simucube 2 Sport","selected":false,"children":[]},{"value":"10068","label":"Simucube 2 Ultimate","selected":false,"children":[]},{"value":"10069","label":"Thrustmaster T80","selected":false,"children":[]},{"value":"10070","label":"Thrustmaster T128","selected":false,"children":[]},{"value":"10071","label":"Thrustmaster T150","selected":false,"children":[]},{"value":"10072","label":"Thrustmaster T248","selected":false,"children":[]},{"value":"10073","label":"Thrustmaster T300RS","selected":false,"children":[]},{"value":"10074","label":"Thrustmaster T818","selected":false,"children":[]},{"value":"10075","label":"Thrustmaster TS-PC","selected":false,"children":[]},{"value":"10076","label":"Thrustmaster TS-XW","selected":false,"children":[]},{"value":"10077","label":"Thrustmaster TMX","selected":false,"children":[]},{"value":"10078","label":"Thrustmaster TX","selected":false,"children":[]},{"value":"10079","label":"Thrustmaster T-GT II","selected":false,"children":[]},{"value":"10115","label":"PS5: DualSense Controller","selected":false,"children":[]},{"value":"10116","label":"PS4: DualShock Controller","selected":false,"children":[]},{"value":"10117","label":"Xbox: Wireless/Wired","selected":false,"children":[]},{"value":"10118","label":"Other","selected":false,"children":[]},{"value":"10409","label":"Not Applicable","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10067","fieldConfigId":"10175","label":"Pedals","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10080","label":"Asetek Forte","selected":false,"children":[]},{"value":"10081","label":"Asetek Invicta","selected":false,"children":[]},{"value":"10082","label":"Asetek La Prima","selected":false,"children":[]},{"value":"10083","label":"Asetek Pagani Huayra R","selected":false,"children":[]},{"value":"10084","label":"Cammus LC100","selected":false,"children":[]},{"value":"10085","label":"Cammus CP5","selected":false,"children":[]},{"value":"10086","label":"Fanatec Clubsport V3","selected":false,"children":[]},{"value":"10087","label":"Fanatec CSL Elite V2","selected":false,"children":[]},{"value":"10088","label":"Fanatec CSL LC","selected":false,"children":[]},{"value":"10089","label":"Fanatec CSL","selected":false,"children":[]},{"value":"10090","label":"Heusinkveld Sprint","selected":false,"children":[]},{"value":"10091","label":"Logitech Driving Force GT","selected":false,"children":[]},{"value":"10092","label":"Logitech G25","selected":false,"children":[]},{"value":"10093","label":"Logitech G27","selected":false,"children":[]},{"value":"10094","label":"Logitech G29","selected":false,"children":[]},{"value":"10095","label":"Logitech G920","selected":false,"children":[]},{"value":"10096","label":"Logitech G923","selected":false,"children":[]},{"value":"10097","label":"Logitech G Pro","selected":false,"children":[]},{"value":"10098","label":"MOZA CPR","selected":false,"children":[]},{"value":"10099","label":"MOZA SR-P","selected":false,"children":[]},{"value":"10100","label":"Simagic P1000","selected":false,"children":[]},{"value":"10101","label":"Simagic P2000-R","selected":false,"children":[]},{"value":"10102","label":"Simucube","selected":false,"children":[]},{"value":"10103","label":"Thrustmaster T80","selected":false,"children":[]},{"value":"10104","label":"Thrustmaster T128","selected":false,"children":[]},{"value":"10105","label":"Thrustmaster T150","selected":false,"children":[]},{"value":"10106","label":"Thrustmaster T248","selected":false,"children":[]},{"value":"10107","label":"Thrustmaster T300RS","selected":false,"children":[]},{"value":"10108","label":"Thrustmaster T3PA","selected":false,"children":[]},{"value":"10109","label":"Thrustmaster T3PM","selected":false,"children":[]},{"value":"10110","label":"Thrustmaster T-GT II","selected":false,"children":[]},{"value":"10111","label":"Thrustmaster T-LCM","selected":false,"children":[]},{"value":"10112","label":"Thrustmaster TMX","selected":false,"children":[]},{"value":"10113","label":"Thrustmaster TX","selected":false,"children":[]},{"value":"10119","label":"Other","selected":false,"children":[]},{"value":"10114","label":"Not Applicable","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/25","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/25","calendarParams":{"firstDay":0,"date":"2026-01-13T06:43:58+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmOWYwMWFjMS03Y2FjLTQzZTEtYmI2Ni1jMDhhY2NlMTg1YmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyODQyMzgsIm5iZiI6MTc2ODI4MzAzOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.hQVjyce4NxCD9FoSf7BEDqEIEPHKPCGGfU1-YjSM9ys","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"f9f01ac1-7cac-43e1-bb66-c08acce185bf","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}